"Away from the icebergs"

Rick Anderson makes the point that "we need to focus our efforts not on teaching research skills but on eliminating the barriers that exist between patrons and the information they need." I actually think that teaching the research skills is an important part of my job right now, but I understand that we need to get rid of the barriers because there is no way we can teach all of our patrons the skills they need to get past the barriers in order to access the information they need.